Associate - Tech Support

Job Summary

Accountable for probing, triaging, dispatching job to the right man with the right skills using necessary tool either via phone or emails

Responsibilities

• Following our Business Code of Conduct and always acting with integrity and due diligence
• Identifying operational improvement and finding solutions by applying CI tools and techniques
• Handle Inbound / Outbound Calls within the critical metrics
• Knows and applies fundamental work theories/concepts/processes in own areas of work
• To Probe, Triage and Dispatch Jobs for the Stores Allocate the right man with the right skill @ the right time
• Responds with appropriate levels of urgency to situations that require quick response or turnaround
• Ability to the analyze the root cause and handle 1st level issues
• Ability to make informed and timely decisions

You will need

• Any GraduaBasic MS Office - Excel,
• Speed and Accuracy
• Active Listening
• English Speaking, Reading and Writing
• Logical Thinking
• te (Preference of Mech. Engg.)

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