PUNE · FULLTIME
Associate - TAC
ZS
Pune · onsite · Posted 47d ago
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Undisclosed0–4 yrsfulltimePune
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Section · 01
About this role
We are looking for a highly skilled and experienced Associate - TAC to join our team at ZS Associates {India} Pvt Ltd. The ideal candidate will have a strong background in technical support and customer service, with excellent communication and problem-solving skills.
Roles and Responsibility - Provide technical assistance and support to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues efficiently.
- Collaborate with internal teams to identify and implement solutions.
- Develop and maintain comprehensive knowledge of products and services.
- Analyze customer feedback and suggest improvements.
- Participate in training and development programs to enhance skills and knowledge.
- Strong understanding of technical support principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Experience with customer relationship management software.
- Ability to adapt to changing situations and priorities.
Sourced from naukri
Section · 02
Skills
OSPFHiveredshiftCCNATalendBgpSwitchingComputer NetworksOracle DBUnixTacJira AtlassianMySQLTalend Big DataSQLData WarehousingJavaData IntegrationTCPETLSQL Server
Section · Company
About ZS
ZS
Management Consulting
8.9k+
employees
1983
43 years old
Pune, Maharashtra
India
About
ZS is a management consulting and technology firm that partners with companies to improve life and how we live it.
Industries
Management ConsultingEmerging Technologies
Employee ratings
2,744 reviews
3.1/ 5
Culture
3.2
Career growth
3.0
Work-life
2.1
Employees rate it well for
Work Life Balance989Work Culture388Learning365Salary359Senior Management192
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