Associate System Engineer

Job description

Job Title: Associate System Engineer

Job Location: Baroda

Shift Timings: 5:30 PM to 2:30 AM IST (US Shift)

Collabera, a leader in staffing Industry, is looking for Associate System Engineer. Our employees work in fast paced, high energy work environment driven by our unique work culture that embraces competitiveness, passion and work hard-play hard approach to the fullest. Our clientele comprises of many Fortunes 100/500 organizations across various industry domains.

This is an amazing opportunity for someone having the hunger to succeed and work with a reputed staffing firm. He/she is expected to verify and validate each document as per the clients compliances and raise findings if he/she finds any document to be missing or incomplete resulting in non-compliance. Applicant is expected to work within tight timelines and ensure 100% accuracy and compliance.

Roles and Responsibilities:

Desktop Support

• Install, upgrade, support and troubleshoot Windows 10 and Microsoft Office and other authorized desktop applications.
• Install, upgrade, support and troubleshoot printers, computer hardware and other authorized peripheral equipment.
• Performs general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment.
• Remote support through MSTSC, Team Viewer Remote Desktop to solve Windows and Software issue.
• Identify requirements of equipment and parts to support faulty Desktop, Laptop, and Server & UPS.
• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
• When the restoration is beyond the scope of the computers, laptops, printers, and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 2 / 3 support team member.
• Develop trends by monitoring and analyzing incoming calls, problems, and support requests.
• Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.
• Troubleshooting network connectivity in a LAN/WAN environment.
• Creating, Prioritizing and Resolving tickets in the Ticketing Tool.
• Coordinating with Vendor for repair and replacing the hardware components.
• Act as first point of escalation for all the Incidents/Problems.

Education and Work Experience

• College diploma or university degree in the field of Information Technology and/or 2 years equivalent work experience.
• Certification in Microsoft, VMware andor Citrix virtualization technologies are a plus.
• Experience with desktop operating systems, including Microsoft Windows XP, Windows 7, Windows 10.
• Good communication (both verbal and written) skills.
• Follow ITIL Procedures and practices.
• Excellent analytical and problem-solving skills
• Good prioritization skills and be flexible enough to adapt plans.
• Ability to explain complex systems in simple terms while on remote support.
• An ability to work to tight deadlines and within constraints.
• Ready to support 24x7x365.

Technical Skills

• Experience of Service Desk Ticketing Tools
• Windows Profile Management
• Office365 & Office 2007 and above Configuration and Troubleshooting.
• System Level Troubleshooting
• Local Area Network Troubleshooting
• Familiar with any Remote Support Tools or Applications.
• Installation of Cisco Phone and Troubleshooting (If any)
• Data Centre and Network Room Management
• Ability to manage Real Time Monitoring
• Basic Hardware Troubleshooting.
• OS Windows 7, Windows 10 Installation, and deployment.
• Asset Management Skills.

Role: Desktop Engineer