MUMBAI · FULLTIME
Associate Support Engineer
World Wide Technology
Mumbai · onsite · Posted 27d ago
Sourced from
Undisclosed2–7 yrsfulltimeMumbai
About a minute. You'll make an account on the way through.
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Section · 01
About this role
- Incident management of multiple customer environments simultaneously.
- Responding to all incidents within the Service Level Agreement.
- Identifying patterns and initiating problem management to address root causes.
- Demonstrating a sense of urgency in responding to critical incidents.
- Determining software or hardware failures and processing replacements of defective gear.
- Completing standard MAC (Move, Add, Change) procedures for all managed customers, follow documented processes.
- Escalating any potential problems and client support issues to vendors as per SLA contracts.
- Analyzing customer environments and preparing Quarterly Business Review reports, providing recommendations for continuous improvements.
- Following all documented processes.
- At least 2 years of experience working in NOC/Monitoring Centre managing multiple customers
- Experience with Windows Server (2012/R2 and newer) and VMware environments
- Hands-on experience with monitoring tools and service ticketing systems
- Experience with Service Now an ITSM Tool
- An asset is working with Logic Monitor as a monitoring tool
- Ability to work in a fast-paced environment and manage multiple tasks/incidents simultaneously
- Strong communication and interpersonal skills
- Ability to analyze and troubleshoot complex technical issues
- Technical certifications such as Cisco CCNA, Microsoft MCSE, or cloud certifications preferred
- Proven experience in working rotational shifts including the overnight shift local time
- The role is within a 24/7 environment that requires rotation of the following shifts
Sourced from naukri
Section · 02
Skills
ServicenowitsmIncident Managementcloud certificationsVMwaremonitoring toolProblem managementService Level AgreementNOCCCNAClient SupportMonitoring ToolsSLAcloudticketingCiscoCommunication And Interpersonal Skills
Section · Company
About World Wide Technology
World Wide Technology
IT Services & Consulting
244
employees
1990
36 years old
Gurgaon / Gurugram, Haryana
India
About
World Wide Technology operates in the technology sector, offering advanced solutions across AI, cloud, networking, and cybersecurity to drive digital transformation.
Industries
IT Services & Consulting
Employee ratings
67 reviews
4.2/ 5
Culture
4.4
Career growth
3.7
Work-life
4.5
Employees rate it well for
Work Culture11Work Life Balance8Senior Management6
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