Associate Support Engineer

About the job

• This is not an Android / iOS development role but, a mobile SDK support role
• Candidates should be open to APAC / EMEA / NA Shifts.
• Should be available for On-Call Support on weekends.

Are you passionate about mobile technology Do you enjoy solving customer issues

Role overview

Branch Global Technical Support Team comprises a bunch of talented and motivated professionals with a strong focus on customer success. Our Team is at the core of Branch s business, supporting both our customers and partners in providing a world-class support experience. The team will be working very closely with the Engineering team to fix bugs, provide valuable product feedback, and most importantly to provide a fullfilling customer experience.

We are seeking a motivated and skilled Associate Support Engineer to join our Global Support Team. You will be the first point of contact for our customers and partners across the globe.

Key Responsibilities

• Debugging and troubleshooting technical issues across mobile apps and our Branch platform
• Providing technical assistance to developers and marketers who use the Branch SDK and attribution solutions.
• Resolving issues related to SDK Integration (iOS, Android & Web platforms)
• Ensuring smooth integration and functionality for our clients.
• Working closely with other post-sales teams (primarily Account Managers) to provide exceptional technical support and resolve complex integration challenges.
• Escalating bugs to our Internal Engineering Team and providing feedback to our Product teams.
• Managing bug queue to ensure issues are followed up on and resolved
• Writing and Querying databases using SQL.
• Documenting our robust Knowledge Base repository to keep content up-to-date.
• Contributing to enhancements across support processes and tools.
• Driving miscellaneous engineering projects to push our business forward.

You'll Be a Good Fit If You Have

• B.E/B.Tech or an equivalent degree in Engineering
• 1-2+ years of experience in Mobile (iOS, Android, Web) Development
• Previous experience in client-facing role or can demonstrate experience in end to end development of a mobile app
• Knowledge in building SQL queries for data analysis and debugging.
• Excellent oral and written communication skills
• Strong customer focus & multi-tasking skills
• A growth and learning mindset, with a willingness to continuously develop skills and embrace new challenges.

You'll receive Brownie Points if you have

• Familiarity with the Ad Tech industry
• Experience in Data Analysis & Reporting
• Advanced SQL Knowledge
• Ability to communicate (spoken and/or written) in Korean or other languages
• Passion and Knowledge of AI Tools

This role will be based at Bengaluru, India office and follows a Hybrid schedule that will be aligned with our Return to Office guidelines.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.