Associate Support Analyst

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Associate Support Analyst - Job Description Genesys is looking for a junior Salesforce support technical resource experienced in supporting Sales and Service modules. This is a fast paced and highly collaborative environment with many moving pieces. We are looking for an Analyst with skills in customer support who wants to make a difference in the solution. This role will be part of a team working to provide application support and maintenance to CRM users and interface with application development teams to maintain awareness of new application deployments