Associate Staff Engineer Kore.ai Conversational AI Developer

- Total Experience 4+ years
- Strong experience in Chatbot / Conversational AI development
- 3+ years of hands-on experience with the Kore.ai platform
- Strong experience with Kore.ai XO10, XO11 or Artemis
- Strong hands-on experience with JavaScript, Node.js and Python
- Strong knowledge of REST APIs and JSON
- Experience with Prompt Engineering, LLMs, RAG and Vector Databases
- Strong understanding of Agentic AI concepts and architectures
- Experience integrating enterprise applications with conversational AI solutions
- Experience with multi-agent orchestration and AI observability platforms is preferred
- Banking / Financial Services domain experience is preferred
- Kore.ai Developer / Artemis certification is preferred

RESPONSIBILITIES:

- Develop, configure and deploy conversational AI solutions using the Kore.ai platform.
- Build and enhance chatbots and AI agents using Kore XO10, XO11 or Artemis.
- Design and implement Agentic AI solutions using LLMs, RAG and Prompt Engineering.
- Develop integrations with enterprise applications using REST APIs, JSON, JavaScript and Node.js.
- Design and implement reusable conversational AI components and agent capabilities.
- Integrate LLMs, Vector Databases and enterprise data sources into AI solutions.
- Implement multi-agent orchestration and AI observability practices where required.
- Troubleshoot production issues and improve AI response accuracy, stability and performance.
- Ensure solutions comply with security, governance and enterprise architecture standards.
- Collaborate with business, technology and product teams to deliver conversational AI use cases. Qualifications

Bachelor s or master s degree in computer science, Information Technology, or a related field.