Associate Specialist, Corrections

ESSENTIAL DUTIES AND RESPONSIBILITIES

As an associate you will be responsible for majorly working on the corrections queues that you are assigned to.

Ensure that the requests are completed within the set SLA.

Understand the billing process and updates impacting corrections.

Liaison with the onshore partner and work on any adhoc requests impacting revenue regularly.

Work on disputes resolution.

Timely response to the queries from customers on disputes accounts.

EDUCATION/EXPERIENCE:

Minimum Education/Experience:

• Ability to work flexible hours depending on the process requirements
• Bachelors in Accounting or Finance or Commerce
• 0 to 3 years related experience within the logistics or transportation domain (compulsory) within Order to Cash (OTC) primarily in Billing
• Strong communication skills - both verbal and written. Writes clearly and informatively. Edits work for spelling and grammar.
• Beginners level understanding of Windows applications.
• Should be able to perform duties independently

Desirable Education/Experience:

• Bachelor's degree or equivalent related work
• Critical thinking and problem-solving abilities
• Clear and concise verbal and written communication skills; ability to communicate with customers, associates, and management in a professional manner