Associate Solutions Consultant, Eclipse Client Services

Responsibilities:

• Handle and execute service requests, triage and diagnose incidents, and support daily platform operations

• Manage client projects involving hedge fund custodians and administrators, ensuring accurate and timely delivery

• Train associate-level consultants and act as an escalation point for complex issues

• Monitor and manage case queue, ensuring effective prioritization and timely resolution

• Collaborate with internal teams such as Development and Project Management to resolve bugs and improve client satisfaction

• Advocate for product enhancements to support scalability and evolving client requirements

• Support client troubleshooting aligned with incident management, problem management, and request fulfillment processes

• Work closely with R&D teams to provide feedback on product supportability and platform quality