Associate Software Engineer

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture. Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

Job Description: Associate DevOps Engineer Role Summary We are looking for an enthusiastic and developing DevOps Engineer to help support our critical engineering toolchain. In this role, you will apply your growing professional expertise to help maintain and support our core CI/CD and Infrastructure as Code (IaC) platforms, including Jenkins, Artifactory, HashiCorp Vault, and GitHub. Working under the guidance of senior engineers, you will resolve a variety of issues for our internal engineering teams, following defined procedures to ensure the stability and reliability of our services. This is an excellent opportunity for a detail-oriented engineer who is eager to build their skills in a complex, enterprise-level DevOps environment.

Key Responsibilities

• DevOps Toolchain Support: Assist in the administration and maintenance of our core DevOps tools. Handle routine tasks such as managing user permissions, responding to initial alerts, and performing basic configuration changes based on established runbooks and procedures.
• User & Incident Response: Serve as a first point of contact for routine support requests from our engineering teams. Troubleshoot common, well-documented issues related to CI/CD pipelines, repository access, and other developer tools, escalating more complex problems to senior engineers.
• Infrastructure Tasks: Use company policies and Infrastructure as Code (IaC) tools like Terraform to execute routine infrastructure changes and deployments within our AWS environment, following general instructions for routine work.
• Monitoring & Maintenance: Monitor the health and availability of the DevOps toolchain, review system alerts, and perform initial analysis on situations or data to help identify the scope of an issue.
• Documentation & Learning: Contribute to our technical documentation by updating user guides and operational runbooks. Actively build productive working relationships and learn from senior members of the team.

Required Skills Experience: Typically requires a Bachelor’s degree and a minimum of 2 years of related experience in a DevOps, SRE, or similar role.

• Technical Knowledge:
• Experience working with cloud platforms, preferably AWS.
• Familiarity with CI/CD principles and exposure to tools like Jenkins and GitHub.
• Basic understanding of Infrastructure as Code concepts and some experience with Terraform.
• Foundational knowledge of Linux/Unix system administration.
• An aptitude for scripting and automation (e.g., Python, Bash).
• Soft Skills:
• A proactive, customer-centric approach to problem-solving.
• Strong analytical skills with the ability to review data and situations to determine appropriate action.
• Exercises good judgment within defined procedures and practices.
• Excellent communication skills and a desire to build productive, collaborative relationships.
• A strong desire to learn and apply new technical expertise.

Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Fraud Recruitment Disclaimer It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals. Anaplan does not:

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.