NOIDA · FULLTIME
Associate Software Engineer
Capgemini
Noida · onsite · Posted 58d ago
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Undisclosed0–4 yrsfulltimeNoida
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Section · 01
About this role
Your Role
- Deliver technical support over the phone/chat for software (Windows OS, drivers), hardware, peripherals (printers, scanners, etc.), and basic network issues.
- Diagnose and resolve technical issues efficiently, aiming forFirst Call Resolution (FCR).
- Handle frustrated or angry callers with patience, empathy, and professionalism.
- DriveCustomer Satisfaction (CSAT)by ensuring timely and effective resolution of issues.
- Document all customer interactions and troubleshooting steps accurately in the ticketing system.
- Escalate unresolved issues to higher-level support when necessary, following defined protocols.
- Maintain high levels of productivity and adherence to service level agreements (SLAs).
Your Profile
- Excellent verbal communication skills with a neutral accent and active listening abilities
- Basic networking (Wi-Fi, LAN, IP configuration)
- Ability to multitask and work in a fast-paced environment.
- Prior experience in a voice-based technical support role is preferred.
- Willingness to work in night shifts aligned with US time zones.
- Willingness to work in rotational shifts with rotational week offs.
What you''''ll love about working here
- Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini.
- Also get to participate in internal sports events, yoga challenges, or marathons.
- At Capgemini, you can work on cutting -edge projects in tech and engineering with industry leaders or create solutionsto overcome societal and environmental challenges.
For this role, the gross annual starting base salary is [X] [currency] (full-time). This covers base pay only; any bonuses, incentives, and benefits will be discussed later in the recruitment process. Candidates with additional experience or qualifications may receive a higher offer, determined by objective, gender-neutral criteria and consistent with our pay principles. If a collective labour agreement applies, we will explain the relevant pay terms at the interview stage. Note: We never ask for your current or previous salary during our hiring process.
Sourced from naukri
Section · 02
Skills
CSATSoftware EngineerIP Configurationcustomer satisfactionTechnical SupportTroubleshootingyogaComputer NetworksTicketing SystemWindows OSCommunication Skillsticketing
Section · Company
About Capgemini
Capgemini
IT Services & Consulting
235k+
employees
1967
59 years old
Mumbai, Maharashtra
India
About
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.
Industries
IT Services & ConsultingAnalytics & KPOBankingSoftware Product
Employee ratings
53,345 reviews
3.6/ 5
Culture
3.6
Career growth
2.8
Work-life
3.8
Employees rate it well for
Work Life Balance7494Salary7201Work Culture5032Appraisal4419Senior Management3872
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