Associate Software Engineer

Role Overview

Regular Application Support Development Specialist with profound Oracle PL/SQL and C# knowledge. You work with developers, testers, analysts, and consultants to support the technical vision, innovation, and expertise of our team. As a Application Support Development Specialist, you are a crucial member of our IT support team. You are responsible for solving complex technical issues. Your expertise and deep understanding of our systems and applications are essential for maintaining operations and ensuring user satisfaction.

Responsibilities

• Master Data System Support Development: maintain and enhance core Master Data System components.
• Development in Oracle and C# / XSLT.
• Handle service requests, bug fixes, and small enhancements.
• Provide application support for users and downstream systems.
• Perform root-cause analysis on complex technical issues with cross-functional IT teams.
• Incident Service Management: own the full incident lifecycle: investigation, workaround, fix, documentation and provide solutions.
• Track recurring issues and propose technical improvements.
• Ensure SLAs are met without excuses.
• Documentation Knowledge Management: create, verify existing documentation, discard/upgrade documents; maintain technical documentation for modules, interfaces, and processes; update knowledge base articles, troubleshooting guides, and support runbooks.
• Release Deployment Coordination: prepare deployment packages and scripts (Oracle, config changes); coordinate rollout with operations and project teams; monitor post-release behavior, analyze tickets, and ensure stability.
• Project Participation: support IT projects: new system introductions, technology upgrades, process improvements; deliver technical input for solution design; implement components according to project plans and coding standards.
• Internal Customer Interaction: handle technical queries via email and ticketing tools; translate user issues into technical tasks and deliver solutions.

Requirements

Technical Must-Haves

• Strong team player with the ability to work independently.
• Degree in Computer Science / IT, or equivalent professional training.
• 5+ years Oracle SQL PL/SQL development.
• 4+ years in programming with profound knowledge in C# and XSLT programming.
• 4+ in Visual Studio and TFS.
• 3+ in ASP.NET and IIS administration.
• 3+ years experience with Confluence and JIRA.
• Solid understanding of software support processes, deployments, and version control.
• Fluent English (written and spoken).

Soft Skills

• Must have good Cultural and international team working awareness.
• Direct communicator: no hand-holding required.
• Works well in diverse, multinational teams.
• Delivers precise results.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.