Associate ServiceNow

Job Summary

Overview Role Summary: Minimum of 5 years experience across ServiceNow Design and Development. Skills - ITSM, CSM, CMDB, IT Asset Management, Integrations, Portals, JavaScript

Responsibilities

• Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
• Practical experience in the creation or modification of the relevant ITSM toolset components
• Writing scripts, business rules, UI and data policies, REST/SOAP integrations, scoped App, reports, script includes, Knowledge management, loading of data through Import Sets, knowledge of Data sources and transform map
• The ServiceNow Developer is responsible for developing, design and own technical solutions on the ServiceNow ITSM / CSM module. The Service Now Developer will provide administration, application development, maintenance, and technical support
• Communication Documentation
• Proficiency in scripting, including JavaScript, CSS, HTML, Angular and REST API integration experience

Qualifications

• Certifications: IT Degree or relevant tertiary education in Computer Science
• ServiceNow CSM + ITSM + 1 other product like ITAM, ITOM etc.
• Bonus Points: Additional ServiceNow certifications, including - ServiceNow Suite Certified
• Exposure to/general understanding of ServiceNow licensing