Associate - Service Operations
Teachmint · Bengaluru · onsite · Posted 49d ago
Undisclosed0–2 yrsfulltimeSourced from
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About this role
Position: Associate - Service Operations
Department: Operations
Location: Bengaluru, India (On-site)
About Teachmint:
Teachmint is transforming classrooms through innovative education technology and Interactive Intelligent Panels (IIPs). Our Service Operations team ensures customers receive a seamless post-sales experience through efficient service delivery, logistics, warranty management, and customer support. We are looking for an enthusiastic and detail-oriented Associate - Service Operations to join our Operations team and gain hands-on experience in managing nationwide service operations.
Role Overview:
As an Associate - Service Operations, you will support the post-sales service operations for Teachmints Interactive Intelligent Panels (IIPs). You will work closely with internal teams, logistics partners, warehouses, and service centres to ensure timely execution and accurate documentation/ data related to reverse logistics and inventory movements between service centres, HO and warehouses.
Key Responsibilities:
- Coordinate end-to-end reverse logistics for faulty panels and spare parts across customer locations, repair/service centres, warehouses, and the Head Office.
- Ensure timely reverse pickups and movements in line with defined SLAs, while maintaining clear visibility and regular updates for relevant stakeholders.
- Maintain accurate and up-to-date records of inventory movements, shipment status, pending pickups, and closures.
- Proactively coordinate with customers, field teams, service partners, logistics providers, and courier companies to resolve bottlenecks and ensure smooth reverse pickups.
- Monitor inventory levels across service centres and warehouses, and coordinate the timely transfer of excess or slow-moving inventory to optimise stock availability.
- Identify recurring operational bottlenecks and drive process improvements to enhance turnaround time, operational efficiency, inventory utilisation, and overall service experience.
Eligibility :
- College Graduate in Operations, Supply Chain, Business Administration, or a related discipline.
- Strong communication, stake-holder management, and problem-solving skills.
- Proficient in tools like Google Sheets and CRM tools.
- Ability to manage multiple tasks in a fast-paced environment.
- Prior experience in operations, logistics, customer support, or supply chain is preferred.
Why Join Teachmint
- Gain hands-on experience managing nationwide service operations.
- Work with an industry-leading Interactive Intelligent Panel brand.
- Learn from experienced operations and supply chain professionals.
- Exposure to enterprise tools, real-world logistics, and customer operations.
Join Teachmint and lead us in reshaping the future of education!
Disclaimer: Kindly note that Teachmint Technologies is an equal opportunity employer. We are dedicated to providing equal opportunities in all aspects of employment, including recruitment, training, and development of employees, which encompasses promotions, transfers, assignments, and various benefits. Teachmint Technologies strictly prohibits discrimination in the workplace based on colour, disability, marital status, nationality, race, religion, sex, sexual orientation, national or ethnic origins, religious beliefs, or age.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer SupportcrmLogisticsReverse LogisticsSupply ChainoperationsSpare PartsService OperationsRecruitmentinventory
About Teachmint
Teachmint
EdTech
750
employees
2020
6 years old
Bengaluru/Bangalore, Karnataka
India
About
Teachmint is focused on revolutionizing education through technology by providing comprehensive solutions for various educational stakeholders to improve learning environments.
Industries
EdTechInternet
Employee ratings
274 reviews
3.9/ 5
Culture
4.0
Career growth
3.6
Work-life
3.9
Employees rate it well for
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