Associate - Service Desk ( SD1 )

We are looking for a highly skilled and experienced Associate - Service Desk (SD1) to join our team. The ideal candidate will have excellent communication skills and the ability to work in a fast-paced environment.

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.


• Troubleshoot and resolve complex technical issues efficiently.


• Collaborate with internal teams to resolve customer complaints and concerns.


• Develop and maintain knowledge base articles to improve customer self-service capabilities.


• Analyze customer feedback and suggest process improvements.


• Participate in training and development programs to enhance technical skills.

Job Requirements

• Strong problem-solving skills and attention to detail.


• Excellent communication and interpersonal skills.


• Ability to work effectively in a team environment.


• Strong analytical and troubleshooting skills.


• Familiarity with service desk software and tools.


• Ability to adapt to changing priorities and deadlines.

About Company

Microland Limited is a leading company in the industry, committed to providing exceptional customer service and support. We value diversity and inclusion, and encourage applications from candidates of all backgrounds.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.