Associate - Service Desk ( SD1 )

• Provide exceptional customer service through phone, email, or chat support.


• Manage and resolve technical issues efficiently and professionally.


• Collaborate with internal teams to resolve complex issues.


• Develop and maintain knowledge base articles to improve first-call resolution rates.


• Analyze and report on service desk metrics to identify areas for improvement.


• Participate in training and development programs to enhance skills and knowledge.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.