Associate - Service Desk ( SD1 )

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to resolve customer complaints and concerns.
• Develop and maintain knowledge base articles to document solutions to common issues.
• Analyze customer feedback and suggest improvements to processes and procedures.
• Participate in training and development programs to enhance skills and knowledge.

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