Associate - Service Desk ( SD1 )

We are looking for a highly skilled and experienced Associate - Service Desk (SD1) to join our team. The ideal candidate will have excellent communication skills and the ability to work in a fast-paced environment.

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.


• Troubleshoot and resolve complex technical issues efficiently.


• Collaborate with internal teams to resolve customer complaints and concerns.


• Develop and maintain knowledge base articles to improve customer self-service capabilities.


• Analyze customer feedback and suggest process improvements.


• Participate in training and development programs to enhance technical skills.

Job Requirements

• Strong understanding of technical concepts and principles.


• Excellent communication and problem-solving skills.


• Ability to work effectively in a team environment.


• Strong analytical and troubleshooting skills.


• Familiarity with service desk software and tools.


• Ability to adapt to changing priorities and deadlines.

About Company

Microland Limited is a leading company in the industry, committed to providing exceptional customer service and support.

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