Associate, Service CSC(External)

The Impact You'll Make

Join Danfoss in Oragadam, Chennai, where you'll play a vital role in delivering a seamless customer experience from order placement through delivery. As a key member of our Customer Service team, you will help ensure customers receive the products and support they need, when they need them.

In this role, you will connect customers, sales teams, logistics partners, warehouses, and finance teams to keep orders moving efficiently. Your work will directly contribute to customer satisfaction, operational excellence, and business growth.

If you enjoy solving problems, building strong relationships, and making complex processes feel effortless for customers, this is an opportunity to create meaningful impact while growing your career in a global organization.

What You'll Be Doing

• Manage customer orders from order entry through delivery to ensure a smooth and accurate order-to-cash process.
• Coordinate with sales, logistics, warehouse, and finance teams to drive timely order fulfillment and meet customer commitments.
• Respond to customer inquiries and resolve issues proactively to deliver an outstanding customer experience.
• Maintain customer data and business records in enterprise systems while supporting reporting and operational insights.
• Support continuous improvement initiatives that enhance service quality, reporting accuracy, and overall team performance.
  
  

What We're Looking For

• Experience supporting customer service, order management, sales support, or order-to-cash operations in a business environment.
• Strong communication skills in English and Hindi, with the ability to engage professionally with customers and internal stakeholders.
• Hands-on experience using SAP, ERP, CRM, or similar business systems in a customer-facing or operations role.
• Understanding of supply chain, logistics, order fulfillment, or commercial processes.
• A customer-focused mindset with strong organization skills and the ability to manage competing priorities effectively.
  
  

What You'll Get From Us
At Danfoss, you'll be part of a purpose-driven company committed to engineering solutions that help build a more sustainable future.

You Can Expect
Opportunities to learn and grow within a global organization.

Exposure to cross-functional and international collaboration.

A supportive environment where your ideas for improvement are valued.

Meaningful work that directly influences customer experience and business success.

An on-site role based in Oragadam, Chennai, working alongside experienced professionals passionate about delivering excellence.

Ready to Make a Difference

We'd love to hear from you. If you're excited about creating great customer experiences, driving operational excellence, and working in a collaborative global environment, we encourage you to apply.

Even if your experience doesn't match every requirement, we still welcome your application. Your unique background, skills, and perspective could be exactly what we need to succeed together.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Our Commitment to Transparency

Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Want to know more Please visit our FAQ Page.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.