Associate Service Consultant
PolicyBazaar · Gurugram · onsite · Posted 51d ago
₹3.0L - ₹4.2L PA0–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Title: Associate Service Consultant (Assamese)
Office Location: Gurugram, Haryana (Only)
Qualification: Graduates
Contact Person - HR Anjali - What's app your resume to [phone removed]
Interview Mode - "Face to Face only" (No Virtual Interview)
Work Mode- "On-site working"
Working days- 6 days working with a roster off
Salary- 3 - 4.2 LPA
"Assamese language preferred"
"Apply only if you are comfortable with profile, location and budget"
About
PolicyBazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound calls to address customer queries and concerns.
- Provide accurate information regarding insurance policies, premium calculations, and policy status.
- Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
- Maintain customer records by updating information in the CRM system.
- Ensure customer satisfaction through professional communication and problem-solving.
- Meet daily, weekly, and monthly targets set by the team lead.
Skills Required:
- Excellent communication skills (verbal and written) in English and Hindi.
- Ability to handle customer queries efficiently and politely.
- Basic computer knowledge and proficiency in MS Office and email.
- Patience and empathy to manage difficult or irate customers.
- Prior experience in a call or customer support role is a plus.
- Freshers and experience both can apply.
- Minimum education: Graduate.
- Salary package 2.5 Lpa to 4 Lpa.
Interested candidates can share their resume to [email removed]
or Whatsapp to [phone removed]
Regards,
HR Anjali
Policy Bazaar
We are looking for Immediate joiners .
Sourced from naukri
Skills
Customer Servicecustomer satisfactionCustomer SupportProblem SolvingSolving QueriesCustomer HandlingAssameseQuery ResolutionComplaint HandlingCalls Handling
About PolicyBazaar
PolicyBazaar
Internet
14.0k+
employees
2008
18 years old
Gurgaon,Haryana
India
₹4L PA avg
Avg at PolicyBazaar
₹3L – ₹4.2L PA
This role
About
Policybazaar was founded in 2008 with one objective: bringing transparency in insurance.
Industries
InternetBanking / Insurance / AccountingFinancial ServicesInsurance
Employee ratings
0 reviews
3.7/ 5
Employees rate it well for
Compensation & Benefits40Overall Company37
Find them on