Associate/Senior Associate - Merchant Risk

Role Overview:

We are looking for a detail-oriented and analytical professional to join the Merchant Risk team at Cashfree Payments. The role involves end-to-end merchant risk assessment including merchant profile reviews, continuous transaction monitoring, fraud detection, and ensuring merchant activities remain aligned with platform policies, regulatory requirements, and declared business use cases. Candidates with an engineering or technical background are preferred due to the data-driven and system-focused nature of the role.

What You Will Do:

• Conduct detailed merchant profile reviews using onboarding data, KYC documentation, website validation, and operational workflow assessment.
• Monitor merchant transactions in real-time using monitoring dashboards, alerts, and daily exception reports.
• Identify suspicious transaction patterns such as velocity spikes, abnormal failure ratios, refund loops, and cross-border anomalies.
• Detect potential misuse including payment aggregation, wallet loading, brand impersonation, and service non-delivery risks.
• Review merchant transaction behaviour against declared business models and identify deviations or undisclosed activities.
• Analyse transaction data across multiple Merchant IDs (MIDs) to detect linked entities, duplicate setups, or network fraud risks.
• Validate merchant operational capability through supporting documentation, supplier relationships, and service delivery workflows where required.
• Escalate confirmed high risk cases for suspension, disablement, or enhanced due diligence review.
• Collaborate with Product, Operations, and Technology teams to strengthen monitoring rules, fraud detection mechanisms, and alert frameworks.
• Maintain accurate and structured documentation of alerts, investigations, merchant reviews, and closure actions.

What You Will Need:

• 2–4 years of experience in merchant risk, transaction monitoring, fraud analytics, or compliance within fintech, banking, or payments.
• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related analytical field (preferred).
• Strong analytical mindset with experience using transaction monitoring tools, dashboards, or data analysis platforms.
• Good understanding of payment gateway workflows, chargeback lifecycle, merchant onboarding risk, and transaction behaviour patterns.
• Strong communication, documentation, and stakeholder coordination skills.