Associate/ Senior Associate/ Lead - Consumer Banking - Lead / QA

Work Model Work from Office

Candidate Industry : (BPO / KPO / GBS / GCC / GSS / Captive Shared Services)

Candidate Location: Anywhere in India

Education and Certification

Qualification: Any Degree

Detailed Job Description:

• Experience in various banking processes like Retail banking, Commercial lending, Collections, Credit Card operations, payments etc. within back-office services
• Demonstrated experience analyzing data, identifying trends, and recommending solutions.
• 2-3 years of quality assurance, operations and banking experience.
• Prior experience in US Retail banking, Commercial lending, Credit Card operations and BFSI Support Services.
• Well versed with the roles and responsibilities of a team lead and effectively manage fragmented process with the US banking domain.
• Experience and understanding of various banking processes like retail/commercial lending, collections, deposit, credit card operations, payments etc. within back-office services.
• Assisted in reconciliation of cash books and other investment/commercial documentation.
• Review transaction processed, data entry, exception keying and other administrative duties to support day to day operations
• Experience to carry out moderately complex work assignments. Identifies and escalates issues when appropriate and follows all applicable local state and national laws and regulations surrounding the domain requirements.
• Review and manage work lists, internal reports with work assigned daily for matters involving BFSI operations. Expertise in banking domain to help protect members and keep the client within compliance.
• Maintain quality and production standards as defined by business. Perform other job-related duties and special projects as required.
• Achieve the client defined & internal targets pertaining to productivity, quality, attendance, training etc.
• Uses proficient knowledge to provide guidance in the design, assessment, implementation and/or administration of moderately complex programs, practices and policies.
• Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements.
• Encourages and motivates the team. Understands team members to delegate responsibly, remaining accountable.
• Networks effectively with employees, customer and management.
• Promotes the health and safety and wellbeing of employees. Actively promotes diversity and Inclusion.
• Proficient in preparing team production & SLO reports and in presenting same to the Management.
• Proven track of efficient team management evidenced by good attrition management, SLO management, ZERO customer escalation, ZERO noncompliance reported in process management.
• Develops positive working relationships with others, and effectively maintains them over time.
• Should be capable in gaging concerns of individual at team level as well as process level.