Associate Renewals Manager

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

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Associate Renewals Manager Responsibilities

Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction.

Execute the renewal process to ensure ARR is retained or expanded

Evaluate license usage and complete the true-up requirements

Understand and align customer’s business needs and goals to generate renewal quotes

Provide renewals adminstration support to Renewals Managers, and Account Executives

Ensure that renewals are closed on a timely basis

Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics

Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval

Associate Renewals Manager Requirements

Related sales or related customer experience (examples SDR, BDR, sales ops, deal desk, customer service, CSM)

Demonstrated progressive experience with B2B software sales

Experience with subscription GTM approaches for customer success management and renewals

Effective communicator, strong interpersonal and collaboration skills

Motivated, driven and results-oriented

Strong negotiation, presentation and closing skills

Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus.

You share our values, and work in accordance with those values.

How GitLab Supports Full-Time Employees

Benefits to support your health, finances, and well-being

Flexible Paid Time Off 

Team Member Resource Groups

Equity Compensation & Employee Stock Purchase Plan

Growth and Development Fund

Parental Leave  

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

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