Associate Provisioning Analyst

Job Summary

Sales Operations, Pune, India / Bangalore, India

Associate Provisioning Analyst

Responsibilities

• Support provisioning requests for new customers, renewals, trials, POCs, feature enablement, contract updates, portal changes, and deactivation requests.
• Validate provisioning requests against Salesforce records, customer entitlements, approvals, contract details, and internal policies before making account or feature changes.
• Coordinate with Sales, Sales Engineering, Customer Success, Deal Desk, Billing, Product, and Engineering teams to resolve missing information or provisioning blockers.
• Follow defined SOPs and approval processes to reduce provisioning risk and ensure consistent, accurate execution.
• Support audits, SLA tracking, reporting, case volume analysis, and process documentation.
• Identify repetitive manual tasks and recommend opportunities for process improvement, automation, or AI-assisted workflows.
• Leverage AI tools responsibly to support documentation, case analysis, reporting, workflow efficiency, and process improvement while validating outputs for accuracy.

Requirements

• 0-2 years of experience in SaaS operations, provisioning, sales operations, customer operations, order management, support operations, or a related role.
• Bachelor s degree in business, Engineering, Information Systems, Computer Science, Operations, or equivalent practical experience.
• Experience working with business systems such as Salesforce, CRM tools, ticketing systems, admin portals, or workflow tools.
• Strong attention to detail and ability to follow structured processes accurately.
• Ability to manage multiple requests, prioritize work, and meet defined turnaround times.
• Strong written and verbal communication skills with the ability to work cross-functionally.
• Experience using AI tools to enhance productivity, innovation, or problem-solving
• Familiarity with Generative AI, with the ability to effectively prompt and produce desired outputs
• Demonstrated ability to leverage AI tools (e.g., ChatGPT, Gemini)

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