Associate Project Manager (Voicebot Delivery)

About Us

Exotel is the emerging market's leading full-stack customer engagement platform and business-focused virtual telecom operator. Founded in 2011, our cloud-based product suite powers over 50 million daily engagements across voice, video, and messaging channels.

Trusted by 6,000+ companies across 60+ countries—including India, Southeast Asia, the Middle East, and Africa—Exotel enables unified customer engagement for leading businesses such as Ola, Swiggy, Flipkart, GoJek, Byju's, HDFC Bank, Zomato, and Urban Company. Our offerings include communication APIs, a modern omnichannel contact centre, and a conversational AI platform hosted on the cloud. We are a Series D company valued at $100 million with $60 million in ARR.

About the Role

You will run voicebot delivery for Exotel's scale-up customers — mid market, SMB and inside sales where the work is higher in volume and lower in complexity than enterprise. The role suits someone who wants breadth and pace early in a delivery career.

What You'll Do

Delivery

• Run delivery for voicebot projects across mid-market, SMB and inside-sales customers.
• Gather requirements, write the scope and keep projects moving to their committed dates.
• Carry a high number of concurrent, lower-complexity projects without losing track of any of them.
• Keep documentation, status and handover notes current.

Coordination

• Coordinate between customers and the engineering team on integrations, testing and go-live.
• Escalate early when a project is drifting rather than reporting it after the fact.

What We're Looking For

Experience

• 2 to 5 years in project coordination, delivery or account management in a technology business.
• Experience working across many small customers at once.
• SaaS or CPaaS background.

Technical Expertise

• Enough technical literacy to hold a conversation about APIs and integrations.
• Comfortable with delivery tooling, trackers and written documentation.

Customer and Communication Skills

• Comfortable talking to customers and translating what they want into a written scope.
• Organised, with a bias for closing things rather than tracking them.

Good to Have

• Experience with high-volume SMB or inside-sales customers.
• Exposure to conversational AI or automation.