Associate Program Manager

Own launch & launch experience improvement initiatives—from identifying opportunities to implementation, adoption, and impact measurement—to improve launch performance and member experience.

KPIs

• Delivery of targeted launch improvements

• Timely execution of strategic initiatives

• Improvement in member activation, onboarding, consumption, and experience

Analyze early signals of usage, business data, and member feedback to identify performance gaps, uncover root causes, and convert insights into high-impact improvement initiatives.

KPIs

• Measurable improvement in key launch and member experience metrics

• Number of improvement initiatives successfully implemented

• Quality and timeliness of business insights

Partner with field teams through regular center connects to understand challenges, support implementation, remove execution bottlenecks, and ensure sustained adoption of processes.

KPIs

• Adoption of product initiatives & upgrades

• Reduction in execution gaps

• Improvement in process compliance

Design and standardize SOPs, playbooks, governance mechanisms, and operating frameworks that enable consistent experience improvement across the network.

KPIs

• Improve product awareness, understanding and trials

• Improve product usage

• Successful rollout of standardized consumption practices

• 2–4 years of experience in Operations, Business Excellence, Strategy, Program Management, or a related field.

• Demonstrated experience leading operational improvement initiatives with measurable business impact.

• Strong analytical and structured problem-solving skills with the ability to translate data into actionable insights.

• Proven ability to drive initiatives from problem identification through execution and impact measurement.

• Excellent communication and stakeholder management skills.

• High ownership, attention to detail, and a bias for action.

• Advanced proficiency in Excel/Google Sheets; working knowledge of SQL and business reporting tools is preferred.