MUMBAI · FULLTIME
Associate Program Manager
eClerx
Mumbai · onsite · Posted 40d ago
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Undisclosed8–13 yrsfulltimeMumbai
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Section · 01
About this role
Business Transformation Leader - Customer Operations
Location: Airoli
Level: SPM / APGM
Experience: 8+ years
Level: SPM / APGM
Experience: 8+ years
Role Overview
The role will work closely with the Vertical Head to drive and govern multiple Customer Operations transformation initiatives, ensuring effective execution, stakeholder alignment, risk management and timely delivery.
Key Responsibilities - Drive governance and execution of multiple transformation projects.
- Track project progress, timelines, dependencies and key deliverables.
- Manage stakeholders and drive timely closure of action items.
- Identify risks and gaps and ensure timely resolution.
- Prepare dashboards, reports and leadership updates.
- Coordinate with cross-functional and geographically distributed teams.
- Support process improvement and standardization initiatives.
QA360 | Tech360 | AI Self-Reliance | CO COE | Knowledge Management | Site/Centre Self-Reliance | Metrics Standardization | Ops Dashboard | APM Activation | APM MDP | Grievance Reduction
Key Requirements
- 8+ years of experience in Project Management / Operations / Business Transformation.
- Strong project governance, execution and stakeholder management skills.
- Good analytical, problem-solving and communication skills.
- Strong Excel, PowerPoint, reporting and dashboarding skills.
- Ability to manage multiple projects and stakeholders independently.
- Good working knowledge of Claude and GPT.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
claudeknowledge managementApmproject governanceDashboardProcess ImprovementDashboardingspmProject ManagementCommunication SkillsRisk ManagementBusiness TransformationStakeholder ManagementoperationsCustomer OperationsArtificial Intelligence
Section · Company
About eClerx
eClerx
IT Services & Consulting
12.2k+
employees
2000
26 years old
Mumbai, Maharashtra
India
About
A Process Management Firm specializing in analytics, data-driven insights, and smart automation serving financial services, telco, retail, fashion, media & entertainment, manufacturing, and tech.
Industries
IT Services & Consulting
Employee ratings
6,313 reviews
3.1/ 5
Culture
2.9
Career growth
2.4
Work-life
3.0
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