Associate Program Manager

Company: Futurense Technologies

Location: IIT Jodhpur

Budget: 4-4.5 LPA

Role Overview

We are looking for a Program Associate to support the execution of cohort-based programs and

ensure a smooth learner experience. This role involves handling learner queries, tracking

progress, and supporting day-to-day program operations.

Key Responsibilities

1. Learner Support & Communication

● Act as a point of contact for learners for queries and support

● Handle calls, messages, and follow-ups to ensure engagement

● Assist in resolving basic issues and queries within defined timelines

2. Ticketing & Query Management

● Manage learner queries via ticketing tools

● Ensure timely responses and resolution

● Escalate complex issues to the Program Manager when required

3. Cohort Operations Support

● Support in day-to-day program execution

● Help coordinate sessions, schedules, and communication

● Ensure learners are informed about upcoming activities and deadlines

4. Data Tracking & Reporting

● Maintain trackers using Excel / Google Sheets

● Update data on:

○ Attendance

○ Assessments

○ Learner progress

● Support in identifying at-risk learners

5. Coordination● Work closely with Program Managers, TAs, and internal teams

● Assist in ensuring smooth program delivery and learner experience

Requirements

● 0–2 years of experience in operations / support / program coordination

● Strong communication skills (calls + written)

● Basic knowledge of Excel / Google Sheets

● Ability to manage multiple tasks and follow processes

● Detail-oriented and organized

Good to Have

● Experience in edtech / learner support roles

● Familiarity with ticketing tools or LMS platforms

Who Would Be a Good Fit

● Someone who is proactive and responsive

● Comfortable interacting with learners regularly

● Willing to learn and grow in program/operations roles