Associate Program Manager - US

Associate Program Manager - Learner Success & Program Operations

Location: Bangalore (HSR Layout) | Work From Office

"We are looking exclusively for candidates located in Bangalore"

We are looking for an Associate Program Manager to manage the end-to-end learner experience across our online programs.

Key Responsibilities:

• Manage learner engagement, onboarding, and program delivery.
• Handle learner concerns, escalations, and resolution.
• Monitor cohort performance, retention, completion, CSAT/NPS, and TAT.
• Identify at-risk learners and drive timely interventions.
• Coordinate with instructors and cross-functional teams.
• Manage LMS, Slack, Zoom, Salesforce, and other program tools.

What we're looking for:

• Bachelor's degree; Master's preferred.
• 3-7 years in Customer Success, Program Operations, EdTech, or Online Education.
• Strong communication, problem-solving, and stakeholder management skills.
• Experience with global/US learners or Data & AI programs is a plus.

Looking for candidates based in Bangalore only.

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HR Contact: Binoy Raphael | [phone removed] | [email removed]