Associate Program Manager- Underpayemnts

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.

About the role:

Needs to work closely and communicate effectively with internal and external stakeholders. Be able take up continuous improvement ideas, initiatives, managing team and MIS reporting, maintain synchrony in the team. Be able to create and define SOP's, TATs for ongoing and upcoming projects.

What you will do

• Lead & manage a team of associates/SMEs independently
• Drive revenue analytics to improve reimbursements
• Reduce revenue leakage across RCM processes
• Analyze contracts, denials & underpayments
• Deliver on productivity, quality & efficiency targets
• Manage attrition, shrinkage & performance
• Set clear goals, allocate work & track outcomes
• Run huddles, resolve conflicts & ensure team alignment
• Communicate insights to US stakeholders
• Manage MIS, dashboards & reporting
• Oversee inventory, quality (TNI) & operations
• Lead transitions, training & skill development

Must-Have Requirements

• Minimum 5+ years of experience in US Healthcare RCM
• At least 2+ years of team handling experience (TL/AM level)
• Strong expertise in:
• End-to-end Revenue Cycle Management
• Payment variance & underpayment analysis
• Denial analytics & appeals management
• Contract models & expected reimbursement methodologies
• Hands-on knowledge of MS Excel, PowerPoint, and basic SQL
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills