Associate || Program Manager|| B&M_Central Ops

Associate | Program Manager - Central Operations

Function

Central Operations

Location

Gurugram

Experience

0-3 years

Employment Type

On-site full-time

Role Overview

Drive cross-functional execution across Tata 1mg's retail expansion and central operations, ensuring key activities are tracked, stakeholders are aligned and deliverables are completed within defined TATs and quality standards.

Key Responsibilities

• Stakeholder & Program Management - Drive follow-ups and closure across ground teams, project teams, central managers and external vendors; manage dependencies and proactively flag risks or delays.
• Tracking & Reporting - Maintain trackers and dashboards for key workstreams including monthly property signings, expansion funnel progress, Landlord Scope of Work (LLSOW), store snags and issue-resolution timelines.
• Cross-functional Coordination - Coordinate with pan-India stakeholders to keep activities on track, align priorities and ensure timely completion of action items.
• Issue Resolution - Track operational bottlenecks and store-level issues, drive owners towards resolution and escalate critical risks where required.
• Process Improvement - Identify recurring execution gaps and support initiatives to improve TAT, process adherence and operational efficiency.

What We're Looking For

• 0-3 years of experience with prior exposure to stakeholder management, vendor management or crossfunctional team management.
• Strong written and verbal communication skills in English and Hindi, with the ability to engage, influence and drive stakeholders.
• High ownership and execution orientation; comfortable managing multiple workstreams, timelines and stakeholders simultaneously.
• Strong working knowledge of Google Sheets / Microsoft Excel for tracking, reporting and basic analysis.
• Structured problem-solving, attention to detail and ability to proactively identify and resolve execution bottlenecks.

Preferred

• On-ground / field experience, particularly in retail, operations or execution-heavy environments.
• Experience working with external vendors pan-India teams.
• Exposure to projects, fit-outs, construction, infrastructure, store expansion or project management.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.