Associate Product Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Product Support Engineer based in India.

This role offers the opportunity to support enterprise software solutions and help customers successfully use technology products at scale. The Associate Product Support Engineer will work closely with experienced engineering teams to diagnose, troubleshoot, and resolve technical challenges. The position combines customer interaction, technical investigation, and continuous learning in a collaborative remote environment. You will gain hands-on experience with enterprise platforms, cloud and data center environments, and software troubleshooting processes. The role is ideal for someone with strong analytical abilities, curiosity, and a passion for solving complex technical problems. You will contribute directly to customer success while developing your engineering expertise alongside global teams.

Accountabilities:: The Associate Product Support Engineer will be responsible for providing technical support, investigating customer issues, and ensuring effective resolution of reported challenges. The role requires strong problem-solving skills, ownership of customer requests, and collaboration with engineering teams to deliver high-quality support experiences.

Diagnose, configure, troubleshoot, and resolve technical issues related to enterprise software products and integrations.

Provide technical guidance and issue resolution support for customer-reported problems at L1/L2 levels.

Research, analyze, and identify solutions for complex technical issues while supporting advanced investigations when required.

Take ownership of customer cases from initial report through final resolution.

Collaborate with senior engineers, technical leads, and cross-functional teams to improve troubleshooting capabilities.

Document findings, solutions, and best practices to support continuous improvement.

Work with products deployed across cloud and data center environments.

Participate in team activities, knowledge sharing, and technical development initiatives.

Requirements:

The ideal candidate is a motivated technology professional with strong analytical thinking, communication skills, and an interest in customer-facing engineering. A foundation in computer science or IT, combined with problem-solving ability and willingness to learn, is essential for success in this role.

Bachelor’s degree (3 or 4 years) in Engineering, Computer Science, Information Technology, or a related field.

Strong verbal and written communication skills.

Excellent analytical and problem-solving abilities.

Ability to work effectively in a collaborative, team-oriented environment.

Flexibility to work scheduled shifts, including 10 AM–7 PM or 2 PM–11 PM IST, and participate in weekend rotations while maintaining a five-day work week.

Basic understanding of technical support processes and enterprise software environments.

Preferred qualifications:

0–1 years of experience as a Technical Support Engineer or in a similar L1/L2 support role.

Familiarity with enterprise tools, ticketing systems, Jira Service Management, or CRM platforms.

Experience working directly with customers or providing technical assistance.

Interest in Atlassian ecosystem products such as Jira and Confluence.

Benefits:

Employee equity eligibility.

Remote work flexibility with the option to work from home or office locations.

Remote working allowance of up to INR 12,000 per year, paid monthly.

Unlimited paid sick leave in case of illness or injury.

Generous vacation policy.

Group medical insurance with coverage of INR 5,00,000 per year for employees and eligible family members, including dependent parents.

Crèche benefit.

Access to training resources and professional development programs.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1