Associate Product Manager

Key Responsibilities

• Define and execute the OMS product roadmap aligned with business strategy, customer needs, and market opportunities.
• Gather customer, market, and business insights and translate them into product requirements, use cases, and user stories.
• Own product discovery, backlog prioritization, release planning, and Agile product development in collaboration with Engineering.
• Drive core OMS capabilities including Order Capture, Order Orchestration, Order Routing, Inventory Visibility, Available-to-Promise (ATP), Fulfillment, Split Orders, Backorders, Cancellations, Returns, Exchanges, and Order Tracking.
• Enable seamless omnichannel order journeys across marketplaces, eCommerce platforms, stores, mobile channels, and other order sources.
• Define and optimize order allocation and fulfillment logic based on inventory availability, location, cost, SLA, customer promise, and business rules.
• Collaborate with WMS, ERP, POS, eCommerce, marketplace, payment, logistics, and third-party technology teams to deliver robust integrations and end-to-end order flows.
• Work closely with Sales, Customer Success, Implementation, Engineering, and Support teams to ensure successful product adoption and customer implementations.
• Analyze product usage, operational metrics, customer feedback, and market trends to identify opportunities for continuous product improvement.
• Support product launches, customer demos, solution workshops, sales enablement, and go-to-market initiatives.
• Establish product KPIs and measure the impact of features and releases on business outcomes, customer experience, and operational efficiency.
• Drive product documentation, functional specifications, acceptance criteria, and release communication.

Required Skills & Experience

• 7-10 years of experience in Product Management, preferably in a SaaS/product technology organization.
• Strong understanding of Order Management Systems and end-to-end order lifecycle management.
• Hands-on understanding of omnichannel retail, eCommerce, marketplace, and supply chain operations.
• Strong knowledge of order orchestration, fulfillment, inventory visibility, ATP, order routing, cancellations, returns, and customer order journeys.
• Experience working with WMS, ERP, POS, eCommerce platforms, marketplaces, logistics systems, and other enterprise applications.
• Strong understanding of APIs, system integrations, event-driven architecture, and enterprise technology ecosystems.
• Experience with Agile methodologies, product discovery, backlog management, user stories, and release planning.
• Excellent analytical, communication, stakeholder management, and problem-solving skills.
• Ability to prioritize competing requirements and make data-driven product decisions.
• Demonstrated ability to lead cross-functional teams and influence stakeholders without direct authority.
• Experience in retail technology, supply chain technology, eCommerce, or SaaS products is strongly preferred.
• B. Tech/B.E. mandatory; MBA or equivalent business qualification preferred.