BENGALURU · FULLTIME
Associate Product Manager - Customer Excellence
Niyo Solutions
Bengaluru · onsite · Posted 5d ago
Sourced from
Undisclosed1–6 yrsfulltimeBengaluru
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Section · 01
About this role
Role Purpose:
We are seeking a skilled Associate Product Manager to join our Customer Excellence team. In
this role, you will focus on enhancing the customer experience by analyzing customer
interactions, doing user research, crafting effective communication strategies, and implementing
communication campaigns using tools like Clevertap. You will play a crucial role in ensuring a
seamless experience for our customers.
Key Accountabilities:
Analyze customer support interactions to identify recurring issues and areas for
improvement.
Create PRDs based on customer insights and work with Tech and Design teams to get
them executed.
Work with cross functional PM teams to get the relevant features implemented to solve
customer issues and improve customer experience.
Develop and execute customer communication strategies that address identified issues
and enhance overall customer satisfaction.
Set up and manage customer engagement campaigns using Clevertap or similar
marketing tools.
Monitor and analyze the performance of communication campaigns, providing actionable
insights to optimize results.
Collaborate with cross-functional teams to ensure communication strategies align with
broader business goals.
Stay updated on industry trends and best practices in customer communications and
marketing analytics.
Core Competencies, Knowledge and Experience:
1+ years of experience in product management, growth, customer communications,
marketing analytics, or a related role.
Hands-on experience with marketing tools like Clevertap, HubSpot, or similar platforms.
Strong analytical skills with the ability to interpret data and translate it into actionable
insights.
Excellent written and verbal communication skills.
A customer-centric mindset with a focus on improving the overall customer experience.
Ability to work collaboratively in a fast-paced environment.
Experience with user research (interviews, surveys, data-driven insights).
Entrepreneurship experience would be a plus.
Preferred Background:
Experience in a customer experience or customer success role.
Familiarity with customer journey mapping and customer feedback analysis.
Proven track record of implementing successful customer engagement strategies and
working with cross functional teams.
Professional Qualification:
Bachelors in Engineering Or MBA from Premier Institute.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer ExperienceCustomer Engagementcustomer satisfactionCustomer Supportanalytical thinkingcustomer feedbackcustomer successCustomer Journey MappingclevertapMappingAnalyticsCommunication SkillshubspotEntrepreneurship
Section · Company
About Niyo Solutions
Niyo Solutions
Financial Services
459
employees
2015
11 years old
Bangalore,Karnataka
India
₹17.4L PA avg
Avg at Niyo Solutions
About
Fintech company offering holistic digital banking solutions
Industries
Financial ServicesInternet
Employee ratings
10 reviews
3.0/ 5
Culture
2.3
Career growth
1.7
Work-life
2.2
Employees rate it well for
Work-Life Balance31Overall Company30
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