Associate Process Manager

Job Summary

As an Associate Process Manager, you will be a part of the Work Flow Management team, which is responsible for coordinating the flow of work coming into the editing department, working with the client servicing team to meet customer requirements and being the first point of contact for editors working across the globe.

Note: You will be expected to work in rotational shifts for the 24x7 process. Only candidates comfortable working in these shifts are requested to apply.

Responsibilities

• Collaborate with the editing, client servicing, and customer care teams to understand and deliver against client requirements
• Coordinate and answer queries from in-house and freelance editors across the globe in a timely and professional manner
• Having an in-depth knowledge of all processes within the company
• Cultivating solid relationships with the editors by providing a great personal and professional environment
• Interacting with editors through phone calls and email communications

Qualifications and Prerequisites

• 6 months - 1 year experience in a client servicing role
• Fluent English communication and good email-writing skills with attention to grammar, empathy, and internal processes
• Excellent organizational and time management skills with the ability to multitask
• Analytical skills to identify and plug inefficiencies
• Proficiency in Word and Excel would be an advantage
• Maintaining a positive frame while dealing with high pressure situations

Application Process

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds. For this role, we will have an assessment round followed by 2 rounds of interviews.

Equal Opportunity

Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

Accelerating from Anywhere

As a remote-first organization, these are essential attributes we look for in all our candidates.

• Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
• Documenting work that brings everyone on the same page.
• Maturity to choose between synchronous and asynchronous collaboration.
• Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.