Associate Process Manager

• Administer and control end to end physical security operations; identify & minimize potential challenges and shortcomings.
• Administer and control end to end facility Management; identify & minimize potential challenges and shortcomings to ensure maximum employee satisfaction. This will cover HK/Reception/OB/PB, Repair & Maintenance / AMC, Admin desk, Client Visit, Courier / Mail Management.
• Assist in end to end RFP process for all the areas across along with various related documentation in terms of contracting, NDA, necessary training etc.
• Attend MTM, QBRs with internal customers, weekly Admin call, weekly CCTV footage observations of security, Admin Open House; maintain a tracker of all observations and track closure of eta bound action items to improve/attain customer delight and provide better work environment to employees.
• Ensure end to end Client / Compliance / Process / Certification Audits, BCP activities, Fire Drill
• Timely closure of requests raised in Admin desk tool, Incidents & Accidents etc. to attain/achieve conformity to SLA with customers.
• Demonstrate himself as a team player with good inter personal skills and communication skills.
• SLA and metrics based reporting and management of services to internal customer.
• Handling process deliverables viz. bills processing, snag list processing, AMC servicing schedules, facility reports, client visits
• Detailed attention to client visits and seamless arrangements on request

• Bachelors degree with 3+ years of experience.
• Excellent communication and organizational skills
• Flexibility to work in 24x7 shifts
• Experience in Facility Management, Vendor Management, invoice processing, reports
• Good computer skills with command over MS office
• Effective written communication with an ability to prepare metrics
• Public speaking skills

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