Associate Process Manager

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. The candidate must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.
    

Role and responsibilities:

•   Administer and control end to end physical security operations; identify & minimize potential challenges and shortcomings.

• Administer and control end to end facility Management; identify & minimize potential challenges and shortcomings to ensure maximum employee satisfaction. This will cover HK/Reception/OB/PB, Repair & Maintenance / AMC, Admin desk, Client Visit, Courier / Mail Management.

• Assist in end to end RFP process for all the areas across along with various related documentation in terms of contracting, NDA, necessary training etc.

• Attend MTM, QBRs with internal customers, weekly Admin call, weekly CCTV footage observations of security, Admin Open House; maintain a tracker of all observations and track closure of eta bound action items to improve/attain customer delight and provide better work environment to employees.

• Ensure end to end Client/Compliance/Process/Certification Audits, BCP activities, Fire Drill

• Timely closure of requests raised in Admin desk tool, Incidents & Accidents etc. to attain/achieve conformity to SLA with customers.                                                                                                         

• Demonstrate himself as a team player with good inter personal skills and communication skills.

• SLA and metrics based reporting and management of services to internal customer. 

• Handling process deliverables viz. bills processing, snag list processing, AMC servicing schedules, facility reports, client visits

• Detailed attention to client visits and seamless arrangements on request 

Technical and Functional Skills

•  Bachelor's degree with 3+ years of experience.

• Excellent communication and organizational skills

• Flexibility to work in 24x7 shifts

• Experience in Facility Management, Vendor Management, invoice processing, reports

• Good computer skills with command over MS office

• Effective written communication with an ability to prepare metrics

• Public speaking skills