Associate Principal - Package Implementation

Job Summary

Detailed JD Lead a team of ServiceNow developers and analysts ensuring timely delivery of ITSM Custom Applications and integration initiatives

Responsibilities

• Collaborate with business and technical stakeholders to gather requirements define solutions and translate them into actionable user stories
• Facilitateparticipate in SAFe Agile ceremonies including PI Planning Sprint Planning backlog refinement daily standups and sprint reviews
• Manage story assignment track sprint progress remove delivery impediments and ensure team commitments are met
• Monitor and report delivery metrics such as sprint velocity story completion release readiness and overall team performance
• Perform resource capacity planning demand forecasting and workload balancing to support current and future delivery needs
• Maintain a strong understanding of ServiceNow platform capabilities ITSM processes custom application development and integrations to effectively guide the team and support solution decisions

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