Associate Principal Consultant - Service Introduction
Unisys · Bengaluru · onsite · Posted 22d ago
About a minute. You'll make an account on the way through.
About this role
Job Title: Service Introduction Consultant - Associate Principal Consultant
Location: Bangalore
Who we are:
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth.
Unisys' offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing.
Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets.
For more information, visit www.unisys.com.
Our Vision: Enhancing people's lives through secure, reliable advanced technology.
Our Core Beliefs:
- Curiosity: We embrace the unknown and continuous learning.
- Creativity: We look past routine ways of doing things.
- Client-Centricity: Our clients' success is our success.
- Integrity: We act ethically and honestly.
Position Summary:
The Service Introduction Consultant is responsible for guiding customers through assessment, discovery, service introduction, and readiness activities that enable successful adoption of new services and operational capabilities.
The role combines consulting, stakeholder engagement, business analysis, operational readiness, and value realization disciplines to help clients transform strategy into actionable roadmaps and measurable outcomes.
Key Responsibilities:
Discovery and Assessment:
- Facilitate discovery workshops, orientation sessions, and rapid value assessments.
- Work with client and delivery teams to understand business objectives, operational maturity, requirements, risks, and readiness.
- Gather, analyze, and validate information from stakeholders, documentation, and operational data sources.
- Establish current-state baselines and identify opportunities for improvement.
Consulting and Service Introduction:
- Act as the primary consulting interface between customers, delivery teams, and solution stakeholders.
- Support introduction of new services, operating models, and service management capabilities.
- Develop practical recommendations that align business goals with operational requirements.
- Ensure service introduction activities are coordinated, structured, and outcome focused.
Reporting, Roadmaps and Value Realization:
- Prepare assessment, maturity, and recommendation reports for customer leadership teams.
- Develop high-level business cases, ROI models, and value realization frameworks.
- Create transformation roadmaps that prioritize initiatives and define next steps.
- Present findings, recommendations, and executive summaries to stakeholders.
Stakeholder Management:
- Build trusted relationships with customer executives, SMEs, project teams, and service delivery organizations.
- Facilitate workshops, reviews, interviews, and governance sessions.
- Manage expectations and ensure alignment across multiple stakeholder groups.
Required Qualifications:
- Degree or equivalent experience in Business, Information Technology, Service Management, or a related discipline.
- Experience in consulting, service introduction, transition, transformation, operational readiness, or IT service management environments.
- Strong workshop facilitation, stakeholder engagement, business analysis, and presentation skills.
- Experience preparing executive reports, recommendations, and roadmap documentation.
- Ability to work in international, customer-facing, and matrix organizations.
Preferred Qualifications:
- ITIL certification or equivalent service management knowledge.
- Experience with digital workplace, transformation, user experience, or operational improvement initiatives.
- Knowledge of business case development, ROI modelling, and maturity assessments.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Sourced from iimjobs
Skills
About Unisys
Unisys
Blue Bell
US
About
Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities - two in Bangalore and one in Hyderabad.
At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost.
A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done.
For more information, visit http://www.unisys.com
Industries