Associate - PreSales

Job Profile:-

This is a solutioning & consulting-focused role. We are looking for Pre-Sales rockstars who deeply understand ORI's conversational AI offerings and can map them to real business problems across industries (BFSI, Telecom, Retail, etc.).

As a Pre-Sales Consultant, you will work closely with Sales, Product, AI and Delivery teams to:

• understand customer journeys and pain points,
• design the right solution using ORI's platforms,
• build compelling demos, proposals and PoCs that help win deals.

Key Requirements:-

• Creating solution proposals, vision presentations and ideate solution architecture for the deployment of the conversational AI solutions.
• Understand customer technical requirements and work with partners and customers to align solutions.
• Participate in discovery calls and workshops with clients to understand business processes, current contact-center setup, use cases, and KPIs
• Translate business problems into clear use cases, customer journeys, and high-level bot flows (voice & chat).
• Prepare and deliver product demos, PoC storyboards, and walkthroughs that showcase ORI's capabilities in a simple, business-friendly way.
• Work with internal teams (AI/ML, Product, DevOps, Delivery) to validate feasibility, dependencies, and effort for proposed solutions.
• Draft and structure solution documents, SoWs, effort estimates, and ROI outlines under guidance from senior pre-sales / leadership.
• Support RFP/RFI responses by filling in solution, architecture, security, and functional sections using ORI's internal knowledge base.
• Capture client requirements, assumptions, and risks clearly and ensure a smooth handover to Delivery after deal closure.
• Maintain and continuously improve internal collateral – decks, case studies, solution templates, domain-specific playbooks.
• Stay updated on ORI's roadmap, features, integrations, and success stories and reflect them in proposals and client conversations.
• Support Sales in pipeline reviews, bid/no-bid decisions, and solution positioning, ensuring ORI is seen as a strategic partner and not just a tool/vendor.

Our ideal candidate should have:-

• Total Experience: 2-4 years in Pre-Sales, Solution Consulting, Business Analysis, or Client-Facing Tech/SaaS roles.
• Educational background in Engineering, Computer Science, IT, Mathematics, or related fields is preferred (but not mandatory if experience is strong).
• Strong conceptual understanding of at least one of the following:

○ Contact centers / customer support

○ SaaS / cloud solutions

○ APIs, integrations, and data flows

• Ability to grasp technical concepts (APIs, webhooks, cloud hosting, security basics) and explain them in simple business language.
• Excellent communication & storytelling skills – strong in PowerPoint (solution decks, storytelling) and Excel (basic ROI modelling, effort estimates).
• Strong analytical thinking – can break vague problems into structured requirements and solution components.
• Comfort working in a fast-paced startup environment with evolving products, where documentation and processes are maturing.
• Exposure to AI / ML / NLP / GenAI / chatbots / voicebots
• Experience in BFSI, Telecom, E-commerce, or BPO/contact centers
• Prior experience in demoing products to clients or working on RFPs/PoCs

What you can expect from ORI:-

• Passion and happiness in the workplace with great people and an open culture, with amazing growth opportunities.
• An ecosystem where leadership fosters and builds an environment where everyone is free to take necessary actions to learn from real experiences.
• Flat team structures, with the ability to work closely with Board Members, Key Stakeholders, etc.
• Freedom to pursue your ideas and the opportunity to tinker with existing processes as well as create new processes that can then have a big impact upon the business.

If you value ownership and are driven by building business in the charged and exciting environment of a high-growth, technology-driven startup, then this is the right job for you!