Associate - PF Compliance

Role & responsibilities

• Manage end-to-end Provident Fund (PF) operations, including claims, withdrawals, transfers, and related employee requests.
• Handle and resolve employee queries through the QRMS portal within defined Service Level Agreements (SLAs).
• Process and track PF claims, withdrawals, transfers, UAN generation/updates, and KYC-related requests.
• Coordinate with EPFO, Payroll, HR, IT, and other stakeholders to ensure timely resolution of PF-related issues.
• Verify PF-related data and documentation for **accuracy, completeness, and statutory compliance.
• Maintain accurate **records, trackers, case logs, and supporting documentation.
• Support PF reconciliations, statutory filings, and compliance activities as required.
• Investigate discrepancies and coordinate with relevant stakeholders for timely closure.
• Monitor pending cases and ensure all requests are resolved within defined SLAs and quality standards.
• Handle client escalations and provide appropriate resolutions in a timely and professional manner.
• Ensure adherence to applicable EPF/EPS regulations, company policies, and statutory requirements.
• Identify recurring issues and support process improvements to enhance employee and client experience.

Preferred candidate profile

• 1-3 years of relevant experience in Provident Fund/PF operations.
• Strong working knowledge of EPF, EPS, UAN, KYC, PF claims, withdrawals, and transfers.
• Good understanding of Indian statutory and PF compliance requirements.
• Proficiency in MS Excel and familiarity with HRMS/Payroll systems.
• Strong analytical and problem-solving skills with high attention to detail.
• Excellent verbal and written communication skills.
• Strong customer service and stakeholder management skills.
• Ability to manage multiple cases and priorities simultaneously while maintaining accuracy.
• Comfortable working with defined SLAs, trackers, and process metrics.
• Ability to coordinate effectively with employees, clients, EPFO, and internal teams