Associate Operations Manager

Job Summary

Role Overview We are seeking a skilled and experienced Associate Operation Manager to join our team. This role will involve overseeing and coordinating end-to-end delivery across their customer delivery journey (quote to collect), collaborating with account managers on overall account health and growth within established guidelines.

Responsibilities

• Oversees and coordinates end-to-end delivery across their customer delivery journey (quote to collect) in alignment with the Delivery team.
• Supports the Account Managers in Sales by collaborating with them on the overall account health and growth.
• Acts as the single point of contact for account manager and customer, managing their day-by-day delivery and overseeing customer experience.
• Should have licensing knowledge.
• Works in conjunction with the back office during the quotation and order management process.
• Tracks customer adoption and growth.
• Focuses on resolution times and output instead of tasks performed for the customer.
• Understanding of pre-sales and post-sales activities.

Requirements

• Background in Technology Licencing or Services
• 2+ years in a Customer Success, Sales operations, Account Management or similar role
• Understands the processes of quote and order management, onboarding a client and after sales.
• Experienced in IT Service Management or Service Delivery
• Experience working with enterprise customers
• Job Function SC Delivery

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.