Associate - Operations Management

Responsibilities

• Act as voice of the customers in the organization; gather and evaluate feedback from clients and present the insights findings to the internal stakeholders of the organization.
• Play a crucial role in creating customer loyatly and retention.
• Be well-versed on the technical side of organizations products/offerings and should be able to share insight and tips on how to use features and troubleshoot.
• Incumbents at this level are entry para-professional who have little or no prior knowledge/experience.
• Follow standard procedures and are responsible for perform basic routine based tasks in defined parameters.
• They follow basic written and oral instructions.
• They work under close supervision and communicate information that requires little explanation.

Qualifications

• Typically requires a High School education or equivalent with no prior relevant experience.

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