Associate - Operational Excellence
Insure Pro 2.0 · Bengaluru · onsite · Posted 69d ago
Undisclosed0–6 yrsfulltimeSourced from
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About this role
Job Description
Operational Excellence Team (OET)
Designation Associate - Operational Excellence Team Operational Excellence Team (OET) Reports To Reporting Manager / OET Lead Location Bangalore Role Summary The Associate - Operational Excellence is responsible for tracking probationer training progress, process and sub-process proficiency, and overall skill development across teams. This role acts as the single point of tracking for training effectiveness, external training eligibility, and skill matrix maintenance, enabling data-backed decisions on workforce readiness and capability building.
Key Responsibilities 1. Probationer Training & Metrics Tracking
- Monitor probationers training progress across assigned processes and sub-processes
- Track efficiency and proficiency levels achieved post-training
- Maintain a centralized tracker for training status, timelines, and outcomes
2. Soft Skills Training Tracking
- Log attendance for soft skills training sessions
- Capture feedback and evaluation scores from trainers and participants
- Identify gaps and coordinate scheduling of follow-up/refresher training
3. External Training Eligibility & Recommendations
- Track eligibility criteria for external training programs and certifications
- Shortlist and recommend eligible candidates to the reporting manager
4. Skill Matrix Management
- Maintain and update the skill matrix for all team members on an ongoing basis
- Flag skill gaps and cross-training needs based on matrix data
5. Reporting & Analytics
- Prepare regular (daily/weekly/monthly) reports on training status, efficiency trends, and skill coverage
- Present dashboards and summaries to leadership as needed
- Support audits or reviews with accurate training and skill documentation
- Strong proficiency in Excel/Google Sheets (pivot tables, dashboards); Power BI/Tableau is a plus
- Good understanding of training processes and performance metrics
- High attention to detail and data accuracy
- Basic stakeholder coordination and follow-up skills
- Strong reporting and presentation skills
Graduate (any discipline). Prior experience in L&D coordination, quality/process teams, or MIS/reporting roles is preferred.
Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
Sourced from naukri
Skills
soft skills trainingtraining programsCapability Buildingauditstraining needsAnalyticsGoogle SheetsPower BiTableaumaintenanceOET
About Insure Pro 2.0
Insure Pro 2.0
Insurance
160
employees
2010
16 years old
Bengaluru/Bangalore, Karnataka
India
₹5.9L PA avg
Avg at Insure Pro 2.0
About
Insure Pro 2.0 offers reliable, high-quality and cost-effective alternative to in-house insurance processing resources. Our team of dedicated professionals endeavors to provide services of the highest quality to international risk management companies. With a focus on providing offshore underwriting services for workers compensation, we are committed to delivering quality services on time, every time.
Industries
InsuranceAnalytics & KPO
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Culture
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Career growth
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Work-life
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