Associate - Onboarding & Engagement -Tamil (Eaze)

Job Summary

Role : Associate - Onboarding & Engagement (Tamil)

Location: Bengaluru (Work from Office)

Department: Eaze Operations

Employment Type: Full-time

Working Days: 6 days (Mon - Sat)

Role Overview

As an Associate - Onboarding & Engagement, you will play a key role in building and managing Eazes Wellness Buddy ecosystem. You will be responsible for the end-to-end onboarding journey-from sourcing and screening potential Wellness Buddies to facilitating training, ensuring operational readiness, and driving ongoing engagement. Working closely with cross-functional teams, you will help maintain a high-quality, active community of Wellness Buddies while ensuring seamless day-to-day platform operations and an exceptional experience for both Wellness Buddies and users. This role is ideal for someone who thrives in a fast-paced, people-centric environment and is passionate about community building, operations, and creating meaningful user experiences.

Key Responsibilities

Wellness buddy Acquisition & Candidate Experience

• Manage inbound leads and guide potential Wellness Buddies through the application process.
• Schedule and conduct initial screening interviews to assess communication, empathy, and emotional maturity.
• Maintain a healthy pipeline of qualified Wellness Buddies aligned with platform requirements.

Training & Onboarding

• Support the execution of training programs for Wellness Buddies.
• Facilitate smooth onboarding by aligning candidates with community guidelines and platform expectations.
• Assist in improving training and onboarding processes based on feedback and performance data.

Talent Supply Management

• Identify and onboard Wellness Buddies for 1:1 audio/video sessions.
• Ensure an adequate supply of active Wellness Buddies to meet user demand and peak hours.
• Track basic supply metrics and highlight gaps proactively.

Operations & Performance Support

• Assist in managing day-to-day operations of 1:1 audio/video sessions.
• Monitor Wellness Buddy performance and share feedback for improvement.
• Support in resolving operational issues to ensure a seamless user experience.

Community Growth & Support

• Contribute to initiatives aimed at expanding the Wellness Buddy base across languages and markets.
• Support efforts to improve user engagement and overall platform experience.
• Collaborate with internal teams to ensure smooth execution of growth initiatives.

Qualifications

• Bachelor's degree in Operations Management, Community Management, Business Administration, or a related field.
• 2+ years of experience in community management, operations, or supply chain roles, with a focus on audio/video content or social platforms.
• Must be fluent in Tamil & English (Read, Write & Speak).
• Strong understanding of community dynamics in 1:1 calling environments, including experience managing hosts and content contributors.
• Proficiency in analytics tools, community management platforms, and audio/video calling technologies.
• Excellent communication, leadership, and organizational skills.
• Ability to multitask and prioritize in a fast-paced, dynamic environment.

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