Associate Network Engineer

Role & responsibilities

Job Details:-

• Location: Vizag
• Salary: 3.6LPA( Post Probation Period )
• Joining Time: Immediate
• Training Duration: 3 Months
• Stipend during Training: 18,000 per month
• Service Agreement: 2 Years, 2,00,000 exit clause
• Residency Criteria: Candidates must be from Noida or nearby areas
• Shift:- 24/7 Rotational Shifts( Night Shift)

Key Responsibilities:

• Ready to work in 24*7 Work environment, manage NoC operations and incidents.
• Perform first level troubleshooting using tools and utilities to resolve network related issues
• Monitor network performance and validate alerts using monitoring tools;
• Contact and follow up Power companies for energy outages.
• Create, assign, and update the incident using ticketing tools
• Co-ordinate with Network Engineers, escalate L2 teams for incident resolutions
• Follow-up with support teams on open incidents
• Severity 1 to 4 Incident triage, support, management, restoration, recommendations
• Triage technical and non-technical escalations.
• Follow Standards, Policies, and Processes (SoPs and MoPs) for the NOC operations.
• Responsible for the process to effectively monitor all services that ensures compliance with Tier model and SLAs.
• Ensured efficient resolution of incidents through people, process and technology.
• Provide timely, accurate, and effective communication on service impacting events. Work with vendors on issue resolution and communications.
• Demonstrated ability to work with operational concerns and teams.
• Ability to communicate effectively, both written and verbal.
• Ability to work independently or in a team and meet deadlines.
• Manage effective co-ordination with Onshore teams

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Qualification

• Bachelors degree in computer science, Electronics and Telecommunication engineering, or a similar field
• Ready to work shifts and flexible hours.
• Good written and verbal communication skills.
• Manage effective co-ordination with Onshore teams.
• Preferred base location of candidates as NCR.

Preferred candidate profile