Associate Manager

Job Summary

Designation: Assistant Manager - Full Time

Role: Key Account Manager

Department: Business Development

Location: Gurgaon, Haryana

Role Overview

Tata 1mg Corporate Health Wellness team, under primary responsibility, is to serve as the key point of contact for existing corporate clients, taking charge of their health and wellness programs and client relationships, driving growth opportunities, and ensuring the successful implementation of health and wellness solutions for corporate clients.

Responsibilities

• Take on the primary role as the main point of contact for managing all matters related to existing customer accounts. Cultivate and sustain robust and enduring client relationships.
• Manage the process of reconciling accounts and compile, generate, and distribute sales reports on a monthly, semi-annual, and annual basis. Predict and monitor crucial account metrics (such as user-related statistics and overall revenue).
• Address daily client inquiries, manage escalations and fulfill requests. Ensure the prompt and successful delivery of our solutions, aligning with the customer's requirements and objectives.
• Serve as a bridge between various internal teams (including Program Management, Customer Service, Product Development, and Operations departments) to enhance the overall customer journey.
• Clearly communicate the advancement of monthly/quarterly projects to both internal teams and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement, drive engagement wellness activities with existing clients
• Collaborate with sales team to identify and grow opportunities within territory
• May require some travel up to 20% to 30%

Requirements

• Proven work experience as an Account Manager, Sales Account Manager or relevant role
• Graduate/ Post Graduate with 4+ year of experience in Business Administration, Sales or relevant field with hands on experience with PL and reconciliations
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with MS Office (particularly MS Excel)
• Experience handling day-to-day client escalations and delivering client-focused solutions to meet the needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.