Associate Manager, Testing

About the Role

We are looking for an experienced Quality Engineering Associate Manager to lead a high-performing testing team responsible for delivering quality across Insurance products and digital platforms. The ideal candidate is a strong people leader with deep Insurance domain expertise, excellent stakeholder management skills, and a passion for driving quality transformation through automation and AI.

This role requires balancing delivery excellence, leadership, innovation, and customer engagement while building a culture of continuous improvement.

Key Responsibilities

Leadership & People Management

• Lead and mentor a team of Test Leads, Test Engineers.
• Build a high-performance culture focused on accountability, collaboration, and continuous learning.
• Coach team members through regular feedback, mentoring, and career development.
• Drive employee engagement, succession planning, and talent development.
• Manage resource planning, utilization, and capacity across multiple projects.

Test Delivery & Quality Management

• Own end-to-end testing delivery across multiple programs.
• Define and execute testing strategies for Functional, Integration, System, Regression, UAT, and Production Validation.
• Ensure delivery commitments are met with high quality and predictable timelines.
• Monitor quality KPIs and implement improvement initiatives.
• Drive defect prevention and root cause analysis.
• Establish risk-based testing practices.

Stakeholder Management

• Partner with Business, Product Owners, Development teams, and Customers.
• Present quality status, risks, and recommendations to senior leadership.
• Manage customer expectations and resolve delivery challenges.
• Facilitate governance meetings and quality reviews.

Insurance Domain Expertise

Strong understanding of Commercial or Personal Lines Insurance, including one or more of the following:

• Policy Administration
• Billing
• Claims
• Underwriting
• Rating
• Forms
• Renewals
• Endorsements
• Cancellations

Preferred experience with Guidewire, Duck Creek, Majesco, or other Policy Administration Systems.

AI & Innovation

Lead adoption of AI across Software Testing.

Expected knowledge includes:

• Generative AI applications in Testing
• AI-assisted Test Case Generation
• AI-assisted Test Data Generation
• AI-assisted Defect Analysis
• LLM fundamentals
• Prompt Engineering
• AI Agents
• MCP (Model Context Protocol)
• AI-powered SDLC tools

Ability to identify automation opportunities and implement AI-driven productivity improvements.

Required Skills

Leadership

• Strong people leadership
• Team motivation
• Conflict resolution
• Coaching and mentoring
• Decision making
• Ownership mindset

Delivery

• Test Strategy
• Test Planning
• Risk Management
• Release Management
• Metrics & Reporting
• Defect Management

Technical

• Automation framework understanding
• API Testing
• SQL
• Agile / Scrum
• AI fundamentals

Domain

• Property & Casualty Insurance
• Commercial Lines preferred
• Policy / Billing / Claims knowledge

Communication

• Executive communication
• Customer communication
• Presentation skills
• Negotiation
• Stakeholder management

Preferred Qualifications

• Bachelor s degree in engineering or computer science
• ISTQB certification (preferred)
• AI/GenAI certifications are an advantage
• Experience managing teams of 15-30+ members
• Experience working directly with global customers

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.