Associate Manager - Supply Chain

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Role Objective

The Associate Manager – Supply Chain will support the planning, execution, and optimization of end-to-end supply chain operations, ensuring seamless order fulfillment, operational efficiency, service excellence, and process compliance. The role will work closely with cross-functional teams to monitor operational performance, drive process improvements, resolve operational challenges, and support the scaling of supply chain operations across the network.

Key Responsibilities

Supply Chain Operations Management

 Manage day-to-day supply chain operations across warehousing, transportation, inventory, and order fulfillment processes to ensure SLA adherence and operational excellence.

 Monitor operational performance and proactively address process gaps, delays, and service failures.

 Coordinate with regional operations teams to ensure seamless execution of supply chain activities and timely issue resolution.

 Identify operational bottlenecks and drive initiatives to improve throughput, productivity, and customer experience.

Performance Management & Analytics

 Track and analyze key supply chain KPIs including order fulfillment rate, turnaround time, service levels, customer experience metrics, and team performance metrics.

 Develop and maintain dashboards, reports, and performance reviews to provide actionable insights to stakeholders.

 Conduct root cause analyses for operational issues and drive closure of corrective and preventive actions.

 Identify performance trends, emerging operational risks, and improvement opportunities through data analysis and regular business reviews.

Process Excellence & Continuous Improvement

 Identify opportunities to streamline processes and improve operational efficiency across the supply chain network.

 Lead and support projects focused on process standardization, automation, and operational excellence.

 Drive SOP adherence and support the rollout of new processes, tools, and operational initiatives.

 Collaborate with teams to implement sustainable solutions for recurring operational challenges.

Stakeholder & Vendor Management

 Partner with Operations, Technology, Quality, Procurement, and Business teams to ensure alignment on operational priorities and initiatives.

 Coordinate with logistics partners, vendors, and service providers to maintain service standards and operational compliance.

 Facilitate regular reviews with internal and external stakeholders to track performance and resolve challenges.

 Escalate and manage operational risks, dependencies, and critical issues in a timely manner.

Governance & Compliance

 Ensure adherence to standard operating procedures, quality requirements, and operational governance frameworks.

 Maintain accurate operational documentation, trackers, and reporting mechanisms.

 Support audits, process reviews, and compliance assessments as required.

 Foster a culture of accountability, continuous improvement, and operational discipline across teams.

 

 

 

Must-Have Skills and Experience

 2–4 years of experience in Supply Chain, Logistics, Operations, Fulfillment, Warehousing, or related functions.

 Experience working with large datasets and deriving actionable insights through structured analysis.

 Strong problem-solving, stakeholder management, and project execution capabilities.

 Proficiency in Excel, Google Sheets or reporting platforms.

 Excellent communication and cross-functional collaboration skills.