Associate Manager Service Management

Essential Job Functions

• Assist in monitoring service quality and adherence to SLAs and KPIs.
• Provide support to the service management team in day-to-day operations and coordination of client requests.
• Engage with clients to gather feedback, address basic concerns, and provide updates on service issues.
• Collaborate with team members to support the implementation of process improvements.
• Assist in the efficient resolution of service incidents and requests, following standard operating procedures.
• Assist in maintaining service documentation and knowledge databases.
• Support the generation of service reports for client and internal use.
• Assist in coordinating resources for service delivery, optimizing resource allocation.

Basic Qualifications

• Bachelors degree in a relevant field or equivalent combination of education and experience
• Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role
• Proven experience in Service and Program Management
• Proficiencies in strategic planning, team leadership, and performance management
• Continuous learner that stays abreast with industry knowledge and technology

Other Qualifications

• Advanced degree in a relevant field a plus
• Relevant certifications, such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library), a plus

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.